At Feather Three, we want to keep things easy and take care of our customers. If you have a problem with an order because of quality or size, we're happy to work with you to make it right! Just contact support at firstname.lastname@example.org or reach out on social media and we'll get you taken care of!
For more on this, a note from Joel, the founder:
For both my business and my life I try to adhere to a 'don't be a jerk' policy. That means that if you reach out with an issue I'm more than happy to make it right in whatever way makes the most sense! I want your experience of Feather Three to be nothing less than phenomenal, and I'm willing to go the extra mile to make sure that's the case.
So don't be scared off by all the legally strict stuff that you're about to read! Most of it is there as a precaution against the tiny minority of people who try to scam the system. If you're reading this I doubt you're in that sliver of the population in the first place.
I'm a human too, and I know how frustrating shopping online can be. Whatever it is, we'll get through it together!
P.s. Yes, if you order the wrong size I'm happy to exchange it! That's the most commonly asked question.
Official Returns Policy:
Our policy lasts 30 days. If 30 days have gone by since your purchase we can’t promise you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, damaged, or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately. Sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged, or if the size is incorrect. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will direct you where to send your return item.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.
To return your product, you should contact email@example.com to find the current returns address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.